Privacy Policy

sz999 ("we", "us", "the Operator", "the Platform") is committed to protecting the personal data of all users who interact with the sz999 website at https://sz999.cam, including registered account holders, visitors and any individual who contacts our support team.

This Privacy Policy ("Policy") sets out in clear terms how sz999 collects, processes, stores, shares and protects personal data. It also explains the rights you hold in relation to your data and how to exercise them. This Policy should be read alongside the sz999 Terms & Conditions, which govern your use of the Platform more broadly.

By registering an account on sz999, depositing funds, placing a bet or wager, or continuing to use the Platform after any update to this Policy, you acknowledge that you have read and understood its contents. If you do not agree with any part of this Policy, you must cease using the Platform and contact support to close your account.

sz999 operates under an international gaming licence and is not regulated by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial authority. References to payment methods including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah in data processing contexts refer only to the processing of transaction data through those providers where applicable, and do not imply endorsement or affiliation.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

sz999 collects personal data through several channels. The categories of data collected are described below:

3.1 Registration Data

When you create an account on sz999, we collect:

• Full legal name
• Date of birth (for age verification purposes)
• Email address
• Mobile telephone number
• Residential address including city and country
• Username and encrypted password
• Preferred currency (PKR or other supported denomination)

3.2 KYC & Verification Data

To comply with anti-money laundering (AML) obligations and our licence requirements, we may request:

• Copy of a valid government-issued photo identification (e.g., National Identity Card / CNIC, passport)
• Proof of residential address (e.g., utility bill, bank statement dated within three months)
• Proof of payment method ownership (e.g., screenshot of your Easypaisa or JazzCash account showing your registered name, where applicable)
• Source of funds documentation where required by compliance obligations

3.3 Transaction & Financial Data

We record data relating to all deposits, withdrawals, bonuses claimed and bet or wager activity on your account, including transaction amounts in PKR, timestamps, payment method references and processing outcomes.

3.4 Technical & Usage Data

Automatically collected when you access the Platform:

• IP address and approximate geolocation
• Device type, operating system and browser version
• Pages visited, time spent, click paths and feature interactions
• Session duration and login timestamps
• Referral source (e.g., search engine, direct URL)

3.5 Communication Data

Content and metadata of communications you send to sz999 via live chat, email or any support channel, including correspondence related to disputes, complaints or account enquiries.

sz999 processes personal data on the following legal grounds depending on the nature and purpose of the processing:

Personal data collected by sz999 is used for the following purposes:

• Account creation and management: Setting up, maintaining and securing your sz999 account; processing login requests and managing account settings.
• Identity and age verification: Confirming that you meet the minimum age requirement (18+, or the higher minimum required by the operator's licence jurisdiction) and validating the accuracy of registration information.
• Transaction processing: Facilitating deposits and withdrawals in PKR or other supported currencies; verifying payment method ownership as required by AML procedures.
• Regulatory compliance: Meeting the Operator's obligations under the terms of its international gaming licence, including AML reporting, fraud screening and responsible gambling obligations.
• Customer support: Responding to queries, complaints and account-related requests submitted via live chat, email ([email protected]) or any other support channel.
• Security and fraud prevention: Monitoring account activity for suspicious patterns; detecting, investigating and preventing fraud, cheating, collusion and any other prohibited conduct as defined in the Terms & Conditions.
• Responsible gambling: Monitoring betting patterns to identify potential problem gambling behaviours; administering deposit limits, loss limits, session reminders and self-exclusion requests.
• Platform analytics and improvement: Understanding how users interact with the Platform to improve design, performance and game content — using aggregated or anonymised data where possible.
• Marketing communications: Sending promotional offers, bonus notifications and platform updates to users who have not opted out, where permitted by applicable marketing regulations.

sz999 may share your personal data with the following categories of recipients:

• KYC and identity verification providers: Specialist third-party services that assist in validating identity documents, age verification and address confirmation in support of our compliance obligations.
• Payment processors: Where transaction data is shared with payment service providers for the purpose of processing deposits and withdrawals. This may involve data relevant to transactions conducted via available payment methods. Such providers operate under their own privacy frameworks and are not affiliated with sz999.
• Gaming software providers: Game studios and platform software providers whose products are made available on sz999 may receive anonymised or pseudonymised gameplay data for game performance and fairness auditing.
• Regulatory and licencing authorities: The Operator's gaming licence authority may require disclosure of player data as part of regulatory compliance, audit or investigation procedures.
• Law enforcement and government authorities: Where sz999 is legally required to disclose personal data in response to a valid legal process, court order or regulatory investigation.
• Fraud prevention and AML screening services: Third-party services that screen transactions and account activity for indicators of money laundering, fraud or other financial crime.

All third-party processors engaged by sz999 are required to handle personal data in accordance with applicable data protection obligations and are prohibited from using it for purposes beyond those specified by the Operator.

As sz999 operates under an international gaming licence, your personal data may be transferred to, stored or processed in countries outside Pakistan or your country of residence. These countries may have data protection frameworks that differ from those applicable locally.

Where personal data is transferred internationally, sz999 takes appropriate steps to ensure that such transfers are subject to adequate data protection safeguards, including contractual obligations with receiving parties that reflect applicable data protection standards.

By using sz999 and submitting personal data, you acknowledge that such transfers may occur in the course of providing the services described in this Policy.

sz999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory and licensing obligations. In practice, this means:

• Account data: Retained for the duration of your account's active status and for a period after account closure as required by the Operator's licence and applicable AML regulations.
• KYC documents: Retained for the minimum period required by the Operator's AML compliance obligations under its licence jurisdiction — typically a minimum of five years from the date of account closure or the last transaction.
• Transaction records: Retained for the period required by the licence authority's record-keeping obligations.
• Marketing preference data: Retained until you withdraw consent or request deletion, subject to legal retention requirements.
• Support communications: Retained for a reasonable period to facilitate dispute resolution and service quality review.

When personal data is no longer required for its stated purpose and no legal retention obligation applies, it is securely deleted or irreversibly anonymised.

sz999 uses cookies and similar technologies (including local storage, session tokens and analytics pixels) on its Platform. The categories of cookies used are as follows:

You may control non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. Essential cookies cannot be disabled without preventing the Platform from operating correctly.

Subject to applicable law and any overriding legal obligations (such as AML record-keeping requirements), you hold the following rights in relation to your personal data held by sz999:

To exercise any of the above rights, contact sz999 support via live chat on the Platform or by email. We may be required to verify your identity before processing a data rights request.

sz999 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of passwords and sensitive personal data at rest.
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need.
• Regular security assessments and monitoring of the Platform for vulnerabilities or intrusion attempts.
• Two-factor authentication options available to Players for account security.

Notwithstanding these measures, no method of electronic transmission or storage is entirely secure. Players are responsible for maintaining the confidentiality of their own login credentials. If you suspect unauthorised access to your account, contact support immediately.

Age verification is a mandatory element of the KYC process on sz999. Where the Operator has reason to believe that a registered user is under the applicable minimum age, the account will be suspended immediately, pending identity verification. Any funds deposited will be returned to the payment method of origin following verification, subject to applicable compliance checks.

If you are a parent or guardian and believe that a minor has registered an account or submitted personal data to sz999, please contact support immediately at the email address provided in Section 15 of this Policy.

The sz999 Platform does not currently include links to third-party websites. Should any third-party references or links appear in future updates to the Platform, sz999 accepts no responsibility for the privacy practices or data handling policies of those external sites. Users would be advised to review the privacy policy of any third-party site independently before providing personal information.

sz999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements or operational needs. The date of the most recent update is displayed at the top of this page.

Where changes are material, we will notify registered users by email or through a prominent notice on the Platform prior to the changes taking effect. Continued use of sz999 following the effective date of any amended Policy constitutes acceptance of the updated terms.

For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by sz999, please contact us through the following channels:

• Live Chat: Available directly on the sz999 Platform during operational hours.
• Email: [email protected] — displayed as plain text only; not a clickable link.
• Language: Support is conducted in English. Urdu-language assistance may be available on request via the live chat channel.

Please include your registered account username, a brief description of your query and, for data rights requests, sufficient information to confirm your identity. We will aim to acknowledge requests promptly and provide a substantive response within a reasonable timeframe.