At sz999, we believe that online gaming should be entertainment — nothing more, nothing less. This page explains the tools we provide to help you stay in control, how to recognise when gambling is becoming a problem, and where to find support. These resources are available to all players, including those based across Pakistan.
Every sz999 account comes with a full suite of responsible gambling tools. They are accessible directly from your account settings — no need to contact support to enable them.
Set a maximum deposit amount per day, per week or per month in PKR. Once a limit is active, you cannot deposit beyond that threshold during the chosen period. Reducing a limit takes effect immediately. Increasing a limit requires a cooling-off period to prevent impulsive decisions.
Cap the total amount you are prepared to lose over a defined period — daily, weekly or monthly. When your net loss reaches the limit you have set, your account will not accept new bets until the period resets. This prevents a bad session from escalating into a serious financial impact.
Set a maximum continuous play duration per session. When your session time is up, you will receive a clear on-screen reminder and may be logged out. This is particularly useful for managing late-night PSL or ICC match betting sessions where time can pass quickly.
Take a short break from gambling — 24 hours, 48 hours, 7 days or 30 days — without closing your account permanently. During a cool-off period your account is suspended for real-money play and all marketing communications are paused. The period cannot be shortened once activated.
Request a formal self-exclusion for a minimum of six months up to a permanent ban. During self-exclusion your account is fully suspended, all marketing stops, and re-registration attempts will be blocked. To request self-exclusion, contact support via live chat or email. This cannot be reversed during the exclusion period.
Review your complete transaction history, betting activity, wins and losses at any time through your account dashboard. The activity history gives you an honest picture of your gambling spend in PKR — useful context when assessing whether your play is staying within comfortable limits.
Accessing responsible gambling tools on sz999 is straightforward. They are integrated directly into the account management dashboard — no support ticket required for basic tool activation.
Limit reductions take effect immediately. Limit increases are subject to a mandatory cooling-off period before they come into force. This delay is intentional — it helps prevent impulsive decisions made during or immediately after a gambling session.
Access your sz999 account using your registered credentials. If you are having difficulty logging in, contact support via live chat for assistance.
From your account dashboard, open the Settings section. Look for the "Responsible Gambling" or "Safer Play" sub-section — it is prominently placed, not buried in a sub-menu.
Choose from deposit limit, loss limit, session time limit, cool-off or self-exclusion. Each tool has a clear description of what it does before you confirm activation.
Enter your chosen limit amount in PKR or select your preferred duration. For self-exclusion, specify the period length. Review the summary before confirming.
Once confirmed, the limit or exclusion comes into effect immediately (for restrictions) or after the cool-down period (for limit increases). An email confirmation is sent to your registered address.
Problem gambling can develop gradually. Recognising the signs early — in yourself or in someone you know — is the first step toward addressing it.
This does not mean you are a "bad person" — problem gambling is a recognised condition that can affect anyone. The most important step is to use the self-exclusion tool on sz999 and seek professional support. Contact sz999 support via live chat or email to request immediate account suspension while you assess your situation.
Answer these questions honestly — this is for your benefit only. No responses are recorded by sz999. If you find yourself answering "yes" to three or more of these questions, it may be worth taking a break, using the sz999 cool-off tool or speaking with a professional support service.
This is a general awareness tool only — it is not a clinical diagnostic instrument. If you are concerned about your gambling behaviour, please seek guidance from a qualified professional.
Cap your daily top-up in PKR
Manage your weekly spend
Daily / weekly / monthly
Time alerts & auto-logout
1 – 30 day play break
6 months to permanent
Answers to the questions sz999 receives most often about safe play tools and policy.
Players who have self-excluded or set deposit limits will not receive bonus marketing or promotional emails from sz999.
Safe play tools are always one or two taps away in the account dashboard — not buried in obscure menus.
All accounts are subject to mandatory age verification. Any account found to be underage is suspended immediately and funds returned.
A self-exclusion request is acted on immediately. It will not be challenged, questioned or delayed. Players who need to stop will be supported in doing so.
Return to the sz999 homepage, review the full Terms & Conditions, or visit our FAQ for more information. If you need to set limits or request exclusion, your account settings are always available. 18+ only. Gambling involves risk.
18+
Play Responsibly
Know Your Limits
Adults only — or the higher minimum required by the operator/licence jurisdiction. Local laws may restrict gambling. This is not legal advice.